Contact Rollino Casino Support — Get Help with Your Account, Payments or Bonuses
Getting in Touch
Rollino Casino provides multiple channels for players to reach out with questions, feedback, or concerns. Whether you need clarification about gameplay, account issues, or general inquiries, our support team is available to assist.
How to Reach Us
The primary way to contact us is through the contact form below on this page. Simply fill in your name, email address, and message describing your inquiry. This ensures your request is properly documented and routed to the appropriate department.
For general inquiries, you can also use the communication channels listed in the footer of our website. These channels are monitored during business hours and we endeavour to respond promptly to all legitimate requests.
What to Include in Your Message
To help us assist you more effectively, please provide relevant details in your message. Include a clear description of your issue or question, any relevant account information (such as your username), and if applicable, the URL of the page you were viewing when the issue occurred.
For security reasons, never include your password, PIN, or sensitive financial information in any message. Our team will never ask for these details via email or contact form.
Confidentiality of Your Inquiry
All communications received through our support channels are treated as confidential. Your personal information is handled in accordance with our Privacy Policy, which outlines how we protect your data.
Expected Response Times
We aim to respond to all inquiries within 2–3 business days. During peak periods, responses may take slightly longer. Please note that our support operates during standard business hours on weekdays. Requests submitted on weekends or public holidays will be addressed the following business day.
Scope of Support
Our support team handles account-related questions, technical issues, gameplay clarification, and general website inquiries. For specific requests regarding account restrictions, data access, or formal complaints, please refer to our Responsible Gaming section or relevant policy pages for detailed procedures.
We do not handle third-party payment disputes or banking-related issues directly—these should be addressed with your payment provider.
Using This Form
The contact form below is the fastest and most reliable way to reach us. After submission, you will receive a confirmation message. Keep your email address accessible for our response.